Privacy Policy

Hetty London is operated by Francisco José Marques Ferreira, who is responsible for the personal information used to operate this store. You can contact us through our contact form or using the business details below.

Information we use

When you shop or contact us, we use the information you provide, such as your name, contact details, delivery and billing addresses, order information and correspondence. Shopify and payment providers process payment details. Technical information such as device, browser and connection data may be processed to run and protect the store.

Why we use it

We use information to process purchases and returns, deliver orders and respond to enquiries. Depending on the purpose, the legal basis is performance of a contract, compliance with legal obligations, or legitimate interests such as security and customer support. Where consent is required, we ask for it and you can withdraw it.

Cookies and marketing

Essential technologies support functions such as your basket, checkout and security. Non-essential advertising technologies require consent where applicable. Use the store's privacy controls to manage your choices. Marketing emails or messages are sent only where permitted, and you can opt out through the message or by contacting us. Refusing marketing does not prevent you from placing an order.

Who receives information

We share the information needed to provide the service with Shopify, payment processors, fulfilment and delivery partners, and service providers supporting the store. We may disclose information when legally required. Providers may process information outside the United Kingdom; appropriate safeguards apply where required for international transfers.

Retention and security

We keep information for as long as needed for the purposes above, including accounting, legal obligations and handling disputes. We use appropriate safeguards, although no online service can guarantee absolute security.

Your rights

Depending on the circumstances, you may request access, correction, deletion or restriction of your information, request portability, object to processing, and withdraw consent. Contact us using the form linked above. You may also complain to the UK Information Commissioner's Office or the relevant data protection authority.

Updates

We may update this policy when our services or processing change. Last updated: 27 October 2026.

Business details

Hetty London is operated by Francisco José Marques Ferreira.
Rua Rosa Cardoso, Leiria, Portugal.

For order enquiries, use our contact form.