About us
About Hetty London
Hetty London is an online store offering a curated selection of fashion, footwear and accessories for customers in the United Kingdom. Hetty London is an online fashion store operated by Francisco José Marques Ferreira, which is responsible for the website operations, digital marketing, and advertising activities.
Our focus is on everyday style, seasonal pieces and easy-to-wear designs that can fit into different wardrobes, occasions and lifestyles. From relaxed essentials to statement pieces, our collections are selected to give customers a simple and convenient way to shop online.
Our Approach
We believe online shopping should be clear, straightforward and reliable. That is why we aim to provide accurate product information, clear delivery expectations and accessible customer support before and after your order.
Our website is designed to make it easy to browse products, place an order and contact us if you need help.
Our Products
At Hetty London, our product range may include:
- Women's fashion
- Seasonal and lifestyle pieces
Product availability may change over time as collections are updated.
Fulfilment and Delivery
Hetty London works with external fulfilment, shipping and delivery partners to process and deliver orders. Depending on the product and delivery location, orders may be handled through our international fulfilment network before being passed to a local delivery carrier for the final stage of delivery.
You can find more information about delivery times, shipping locations and carriers in our Delivery Policy.
Customer Service
If you have a question about an order, product, delivery, return or refund, our customer service team is here to help.
Use our contact form for help. Our business details are:
Store name: Hetty London
Email: info@hettylondon.uk
Hetty London is operated by Francisco José Marques Ferreira.
Business Name: Francisco José Marques Ferreira
Business address: Rua Rosa Cardoso, Leiria, Portugal
Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (UK time)
We aim to respond to emails within 48 hours.